MEASURING THE INFLUENCE OF CONTINUANCE COMMITMENTS LEVEL ON THE JOB PERFORMANCE OF ADMINISTRATIVE STAFF IN HIGHER INSTITUTION IN NIGERIA.

Abstract

The study assessed the influence of administrative staff members' continuance commitment to continuity on their performance at work in tertiary institutions in Anambra State. The study was guided by one research question and one null hypothesis examined at a 0.05 significant level. With a population of 544 administrative staff members in tertiary institutions in the state of Anambra, the study used a descriptive survey research design without sampling. Data were gathered using a 10-item survey called "Influence of Affective Commitment on the Performance of Administrative Staff (IAC-PAS.

Two professionals in the fields of measurement and evaluation and business education assessed the instrument's face and content validity. The reliability of the instrument was established through trail testing, and data analysis was conducted using Cronbach alpha reliability, yielding a coefficient value of.81. The respondents were given copies of the questionnaire by the researchers, whom three research assistants assisted. Of the 544 questionnaires that were administered, 528 (or 97%) were accurately completed, returned, and utilized for data analysis. In order to address the study topic and ascertain the homogeneity of the respondents' ratings, statistical mean and standard deviation were employed; a t-test was then used to test the null hypothesis. Results showed that administrative staff concur that continuance commitment affects how well they succeed in performing their functions in tertiary institutions. Based on the findings, the researchers concluded that building a working environment that promotes continuance commitments can improve the performance of administrative staff in the workplace environment to a very high level. It was recommended that administrators of tertiary institutions should provide regular organizational support programmes for administrative staff to develop their personal and career objectives and enhance their employee's Job Security and Benefits such as offering competitive compensation packages, including salary, healthcare benefits, retirement plans, and other perks should also be provided to attract and retain talented employees.