TRAINING AND DEVELOPMENT PROTOCOLS AND EMPLOYEE PRODUCTIVITY IN FIRST BANK NIGERIA PLC, OSOGBO

Enobong Okon, Enyinnaya Gemson

Abstract


Universally, there are three critical resources organizations rely on to maintain their corporate integrity relative to their rivals. What readily comes to mind are the stature of their workforce, fluidity of their capital base and the quality of the goods and services they offer in the market place. Existing literature in this issue area points us in the direction of a general determination as to whether emphasis should be placed on intangible (intrinsic) human resource capacities or the extrinsic (tangible physical) stature of an organization as exemplified by the numbers of its branch offices and scope of its business engagements. This paper privileges a critical focus on dynamics of Training and Development protocols as this impact the intangible intrinsic human resource capacities of First Bank Nigeria Plc, Osogbo and its overall corporate profitability. The primary objective here is to determine to what extent the bank’s Training and Development (T&D) protocols implemented over time has impacted the organization’s corporate profitability over time. The paper adopts the AGIL framework and a combination of human capital development; resource base and expectancy theories as working frames for the analysis. The methodology utilized is survey research design that relies on the use of a structured questionnaire. A total number of 3000 copies were distributed across branches of the First Bank located in Osogbo, the capital city of Osun state in South Western Nigeria. From the finding, the paper infers that, in spite of the bank’s widespread business engagements across Nigeria where it is also considered popularly as the première banking corporation – indeed the first to open up shop anywhere in the country, it is yet to adapt fully to cutting edge strategies and new innovative technologies. This is especially noticeable in the area of its client services deliveries as evident by the undue long queues experienced in its banking halls across the Osogbo metropolis previewed in this paper.


Keywords


Training and Development; AGIL Framework, Vroom, Expectancy

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