INFLUENCE OF MODERN OFFICE AUTOMATION ON SECRETARIES’ INFORMATION PROCESSING AND COMMUNICATION SKILLS IN TERTIARY INSTITUTIONS IN ANAMBRA STATE
Abstract
The main purpose of the study was to determine the influence of office automation on secretaries’ information processing and communication skills in tertiary institutions in Anambra State. Two research questions guided the study and two hypotheses were tested. The descriptive survey research design was adopted for the study. The population of the study comprised all 506 secretaries in the six tertiary institutions in Anambra State. The instrument for data collection was a validated structured questionnaire developed by the researchers. The test of reliability of the instrument using Cronbach Alpha yielded coefficient values of 0.75 and 0.77 for clusters B1 to B2 respectively with an overall reliability co-efficient value of 0.76. Data collected for the study were analyzed using mean, standard deviation and t-test. The mean value was used to answer the research questions while the standard deviation was used to ascertain the homogeneity or otherwise of the respondents’ responses. t-test was used to test the null hypotheses at .05 level of significance. Findings of the study revealed that modern office automation improves secretaries’ information processing and communication of secretaries in tertiary institutions in Anambra State. Findings also revealed that the educational qualification and years of experience of secretaries did not influence their opinion on the extent modern office automation improves their productivity. Based on these findings, the researcher recommends among others, that administrators of public establishments should ensure that office automation tools and facilities are readily made available for secretaries to enhance their productivity.
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